Privacy policy

This Privacy Policy outlines Makao's (" we ", " our " or " the Company ") practices with respect to information collected from users who access our website at makao.com.au (" Site ") or otherwise share personal information with us (collectively: " Users ").
[DECEMBER 2023]

At Makao, we value your trust. This Privacy Policy explains how we collect, use, and protect your personal information when you visit makao.com.au or otherwise engage with us. We want you to feel confident that your information is handled with care and transparency.

1. Information We Collect

We collect two kinds of information:

  • Non-personal information: Technical and usage details that don’t identify you (e.g. browser type, device, language settings, pages visited). This helps us improve our website and services.
  • Personal information: Details that can identify you, such as your name, email, phone number, or address—provided when you contact us, sign up, or work with us.

We may also receive information from trusted third-party tools (like analytics providers) that help us understand how our site is used.

2. How We Use Your Information

We only use your information for purposes connected to providing and improving our services, such as:

  • Communicating with you about projects, updates, and support.
  • Sending you relevant news, insights, and offers (only if you’ve opted in).
  • Improving our website, services, and client experience.
  • Fulfilling legal and regulatory obligations.
  • Running analytics, research, and marketing activities (with safeguards in place).

We never sell or rent your information to third parties.

3. Sharing Information

Sometimes we may share your information with trusted providers who help us deliver our services (such as hosting, analytics, or marketing platforms). They are required to keep your information secure and use it only as instructed by us.

We may also disclose information if required by law, to protect against fraud, or to safeguard the rights, property, or safety of Makao, our clients, or others.

In the event of a corporate transaction (e.g. merger or sale), your information may be transferred to the new entity with the same level of protection.

4. Cookies and Analytics

Like most websites, we use cookies and analytics tools to:

  • Keep the site running smoothly.
  • Remember your preferences.
  • Provide relevant content and ads.
  • Analyse how people use our site so we can improve it.

You can disable cookies in your browser settings, but some features of the site may not work as intended.

5. Your Rights

You have rights over your personal information, including the ability to:

  • Request access to the data we hold about you.
  • Ask for corrections or deletion of your information.
  • Restrict or object to certain processing.
  • Receive a copy of your data in a portable format.
  • Withdraw consent for marketing at any time.

To exercise these rights, contact us at info@makao.com.au. Please note some requests may be subject to legal or regulatory requirements.

6. Data Retention

We keep your information only as long as needed to provide our services and meet our legal obligations. Once it’s no longer required, we securely delete or anonymise it.

7. Safeguarding Your Data

We use industry-standard security measures to protect your information from unauthorised access or misuse. While no system is 100% secure, we continually review and strengthen our practices.

If we transfer data outside of Australia or the EEA, we ensure the receiving country has adequate data protection standards or use appropriate safeguards.

8. Marketing Communications

If you’ve given us permission, we may send you updates, invitations, or offers we think you’ll find useful. You can opt out anytime by clicking “unsubscribe” or contacting us.

We’ll still send essential service-related communications where necessary (for example, about your project).

9. Children’s Privacy

Our website and services are not designed for children under 16. We don’t knowingly collect personal information from minors. If you believe your child has shared data with us, please contact us.

10. Updates to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we’ll update the “Last Modified” date below. Continued use of our website means you accept the updated terms.

Last Modified: December 2023

11. Contact Us

For any questions or privacy-related requests, please contact:

Makao Group Pty Ltd


Email: info@makao.com.au